“Today I had an appointment at 12PM. I was notified by staff at 10AM that the person who was going to do my treatment will be out. I am the type of person who is very busy who has to schedule their whole week around appointments. My car is also totaled so I woke up at 4AM to take my partner to work in order to keep my appointment today. I don't like how this company can just cancel on you an hour or two before your appointment. It's also happened to me before at another location, twice. Not a fan!”
View Removery’s response
Removery responded
Hi Del , We appreciate you sharing this with us. We’re sorry for any frustration caused by scheduling issues, and we’re grateful for your patience as we work to continually improve our processes for our clients. Your feedback truly helps us grow and better serve our community. If there’s anything still unresolved or if you need further support, please don’t hesitate to connect with our team at 866‑913‑4090 or care@removery.com. We’re committed to ensuring your experience is a positive one and are here to help in any way we can. Thank you again for your understanding. Best, Removery
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