Louisville - Shelbyville

“So far, so good. I am on my third treatment for a six year old upper chest tattoo that I no longer need to have in my life. Iam grateful for the payment plans Removery offered, and the appointments are super quick. I'm a bit of a baby about pain and I find it manageable - and over with very fast. This is one of the nicest things I've done for my physical self as I have leveled up in the world and no longer need certain reminders of an old self. I started seeing fading and results after the second treatment, and am guessing I have about 8 left? My favorite part is that my skin isn't irritated for days or weeks like I thought it would be with laser removal. A little itchy and burn-y after the first treatment but petroleum jelly took care of it quickly. They say it takes 4+ treatments to see the much bigger results.”

“Removery is an amazing opportunity to rewrite my story! I have had the best experience, from the consultation to the appointments! They have been so warm, welcoming, and are very good at what they do! Excited by the progress I already see and can’t wait to have a fresh start! My tattoo is huge, black ink, and on my neck… no easy feat, but the results are already showing!”

“It was my first visit to Removery. Ginger at the front desk was more than kind. She explained everything I needed to answer to have as much information about me that they would be need to proceed, Then I met Jessica, the RN who does the process.She was extremely professional and friendly. She explained everything that she would be doing step by step. It was a very quick procedure. I will go every 6 weeks. I am very confident in them and removing my tattoo. A great place to go to remove a tattoo. Linda Delamarter.”

“Exceptional Experience and Outstanding Customer Service at the St. Matthew's office. I cannot say enough wonderful things about my experience at Removery! From beginning to end, the level of professionalism, kindness, and genuine care I received was absolutely exceptional! Haley, the receptionist, was incredibly friendly, welcoming, and helpful. Her warm personality and positive attitude immediately made me feel comfortable. She truly knows how to make clients feel valued and appreciated! Amber, the nurse who performed my eyebrow tattoo removal, was absolutely phenomenal! She was knowledgeable, professional, compassionate, and extremely attentive. She took the time to explain the procedure, answer my questions, and ensure I felt comfortable and confident every step of the way. Her gentle approach, attention to detail, and genuine concern for my comfort made the entire experience so positive. I could not have asked for better care! I also want to recognize Kelley at the call center, who went above and beyond to help me confirm the names of these two wonderful ladies so I could properly recognize them. She was incredibly patient, friendly, and helpful. Her willingness to take that extra step speaks volumes about the outstanding customer service Removery provides! What impressed me most was the genuine kindness and professionalism demonstrated by everyone I encountered. Exceptional customer service is becoming increasingly rare, and when you experience it, it deserves to be celebrated! Amber, Haley, and Kelley are tremendous assets to Removery! Each of these ladies deserves recognition for making my experience truly outstanding. I am incredibly grateful for the care I received and look forward to continuing my eyebrow removal journey with this amazing team. I wholeheartedly recommend Removery to anyone considering tattoo or permanent makeup removal! Five stars simply aren't enough! ❤️”

“Had my first tattoo removal session today and it was great. The staff there are welcoming and wonderful people. Im glad I picked the right place to come to.”

“Amber was great! She is patient and has a positive energy. Also, she will talk to you so that you feel more comfortable during the process. Ty again!”

“It honestly hurts me to leave this review, but I don’t know how else to express my frustration… I would like to say that the folks who work there are always friendly, and my tattoo removal has been going well so far. My frustrations are with the company itself. I am getting a small tattoo removed. I’m into my second year of treatment. The first year was great. I was able to schedule all of my appointments in advance and I never missed one. Somewhere in the second year of treatment they told me I could not schedule in advance like I had been able to, due to others no showing. But now it is impossible to get in with them every six weeks… Which has forced me to go to Lexington to keep my tattoo removal on track. This travel eats 3 hours of my day, plus the added expense of gas. I’m disappointed that I can’t seem to get on schedule with them. Especially when my tattoo treatment, from the moment I walk into the door and out, only takes 5 minutes.”

“I purchased Removery's unlimited treatment package with the expectation that my treatment plan would be developed collaboratively and communicated clearly. I have has numerous issues that have proven otherwise since being a client here over the past two-ish years & would highly recommend you find another provider if you're looking for tattoo removal! Once they have your money, you're at their mercy unfortunately. During my most recent appointment, I arrived expecting to receive treatment and was only then informed that my case was previously submitted for review and that I was being placed on a break between treatments. At no point during my previous appointment was I consulted about this recommendation or notified that my appointment would likely not proceed as scheduled. Had I been informed beforehand, I could have avoided taking time out of my day to travel to the clinic for an appointment that ultimately did not occur. My concern is not that treatment intervals may need to change (that is a clinical judgment) but rather that such a significant decision was made and communicated only after I arrived. When I communicated my disappointment & frustration with how my situation was being handled Morgan was extremely rude and unprofessional. I have loved all of the techs up until her. This is one of the many issues I have encountered with this location. Combined with the sales pressure I experienced when purchasing the package and the REPEATED scheduling issues I've encountered, this has significantly diminished my confidence in the level of customer service I've received. Unfortunately I was coerced into purchasing the unlimited package treatment so am stuck here!”

“I couldn’t be happier with the progress of my tattoo removal! Every session has made a noticeable difference, and seeing the fading has helped me regain confidence along the way. The women there are incredibly kind, welcoming, and always willing to answer any questions I have. They make the entire experience comfortable and reassuring. I’m excited to see the final results, and I know I’m in the best hands. Plus, the appointments are surprisingly quick, which is always a bonus! 🙂”

“Everyone is very pleasant at the tattoo removal facility. They make sure that you get your next appointment before you leave which is very helpful to me because I would forget to make one, lol They are very patient in the back room when doing the removal. Although it is painful on my inner lower arm, it’s better to try and bear through it rather than stopping and starting because It just prolongs the time. My tattoo is about 6 inches tall X 3 1/2 to 4 inches wide and it only takes a few minutes for each treatment. They do tattoo removal, not tattoo removal and other things, so they have all the proper equipment to get the best job done. I’m in southern Indiana so it takes quite a bit of time for me to get there, especially in the traffic, but it is well worth my drive to know that’s their specialty. Kimberly”