Birmingham - Hoover

“I’m on my 9th session of my removery journey and I’m very pleased with the results so far 🤩 the pain is mild and the results are great. The first pictures were after a few sessions and the last pictures are from this last session.”

“Extremely rude and unprofessional experience I came in for a scheduled consultation, but there was no one at the front desk. The man who operates the laser came out and told me that the consultation provider was sick and that my appointment had been rescheduled. When I checked my phone, I saw that the rescheduling text had been sent only about an hour before my appointment, so I had missed it. I completely understand that people get sick and unexpected situations happen. However, for such a last minute cancellation, I would have expected a phone call rather than only a text. I had cleared my schedule and canceled a meeting to be there. However, the cancellation was not even my main concern. While I was quietly looking through my text messages and trying to understand what had happened, the man became incredibly rude and confrontational. He repeatedly said, “What do you want me to do about it? She’s sick. They rescheduled you.” He then sarcastically asked whether I expected him to predict that she would get sick and notify me 24 hours in advance. I was shocked by the way he was speaking to me, especially because I had not been arguing, complaining, or blaming him. I was simply looking through the messages on my phone. Even if I had expressed disappointment about the late notice, it still would not have justified that behavior. When I looked up and asked, “Are you seriously talking to me this way?” he replied, “Yes, I am. What do you want me to do about it?” At that point, I got up to leave and told him not to worry about it. As I was walking out, he continued making comments about how people get sick and repeatedly asking what I expected him to do about it. I had very high hopes for this practice and was excited to finally begin a procedure I have wanted for a long time. Unfortunately, after being treated this way by the person who would have been operating the laser during my treatments, I no longer feel comfortable returning. The unexpected appointment cancellation was understandable. The unnecessarily rude, dismissive, and confrontational behavior was not.”

“Update! Since they have reopened and have a new doctor things have really turned around. Dr.Hester is wonderful! Let me first start out by saying that Nazetta is amazing..Ive seen her twice and I feel like she's part of my family. She really takes time to get to know you and truly wants the absolute BEST for her clients. After 2 treatments with her, I can see a huge difference. As far as the business itself, it has moved 3 times since I started my treatment and they have changed my appt day and time twice, but they get their money for the removal package every month, so Im sure they arent concerned at the inconvienence it is to me. If Nanzetta did house calls, Id never walk in that place again. She and Joe were the best thing about this place. So, if you're looking for a reliable place to go (that doesnt change builidngs every 6 months and doesnt change your appt the day before you're suppose to show up)dont go here. DONT WASTE YOUR TIME!!! GO SOMEWHERE ELSE!”

“I was well taken care of. I am pleased with my experience. I have recommended others to Removery. The staff was very friendly and helpful. I have no complaints. Thank you.”

“I’m so glad I’ve found this place. The doctor is so nice and remembers his patients! The treatment is not bad at all and it works so well! My tattoo is almost gone and it is so worth it!”

“After completing 10 tattoo removal sessions at another tattoo removal business, I was very disappointed at the price I paid, the amount of sessions I completed, and how I never really saw my tattoo fading. After 3 tattoo removal sessions at Removery in Hoover, I am so excited to finally see my tattoo fading and the price is so much more reasonable especially with their complete removal packages. I will add my before and after picture when I'm done. Thank you”

“Staff is really great! Session is easy and they do a really good job at making an uncomfortable treatment comfortable. 3 stars because I’m on my 12th treatment and the tattoo is not gone. Another reason, if you cannot make your appt the next available won’t be until 2 weeks or more usually, making it hard to stay consistent. Other than those two pain points it’s a good studio.”

“Professional and amazing staff. Best experience ever. Make you feel like family.”

“Shelby and Dr Hester are wonderful to work with. I found if you skip the ice the appointment takes half the time. My tattoos are almost gone.”

“Consultation went great. They were very helpful and explained the process perfectly!”

“Dr Heater is the best.”

“Dr. Hester is the best! I’ll go wherever he goes.”

“Shelby provided me exceptional service today! She was very sweet and informative! She answered all my questions with knowledge and patience! I have my first cosmetic tattoo removal next week! I feel relaxed knowing she will be there!”

“Personally, I can not recommend Removery for multiple reasons. I called to get more information and was met with, “ you have to book a consultation”. The closest location was an hour and 15 minutes away from me in Hoover, Al. The receptionist/consultation expert was uninterested in anything I had to say. Every time I spoke they spoke overtop of me. Keep in mind, I was there to have a $50 ring tattoo removed. I was told it would be $1564 to remove the tattoo. I explained that was far too expensive, and was met with, “ok you can go”. Maybe it’s a one off experience but my bet is this is commonplace.”

“great service and great staff worker.”

“Great doctor who preformed my treatment, very friendly and efficient”

“I am pleased with my experience. I was treated well and taken good care of. I would/will recommend to others. Thank you. The procedure, to me, is relatively painless. They have done a great job.”

“Fast and friendly. I’m getting great results. Highly recommend.”

“Had a great experience here, Doc is great..friendly and professional staff, clean and laid back atmosphere..Not to mention same day service”

“Amazing place and great employees For a 1st time their they made us feel welcome and answered any and all questions with fast responses”