“Location doesn’t follow through on its commitments. Multiple appointments were canceled, including a cancellation on the day of my scheduled appointment. The receptionist’s professionalism was lacking, and the technician repeatedly found reasons not to follow through with my full treatments. Her repeated explanation was that there wasn’t enough time to complete the treatment, yet she would often arrive late to appointments and spend time discussing how little time was available. This created a constant sense of stress during each visit. I’ve had three other technicians treat a larger area within the same appointment window without any issues. Based on my experience, the technician at the Fresno location worked noticeably slower than her peers and had an unprofessional attitude. Overall, the experience was frustrating, unreliable, and not consistent with the level of service that was originally agreed upon.”
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Removery responded
Hi Kurt , Thank you for sharing your feedback with us. We’d love to learn more about your experience so we can continue providing the respectful, comfortable care our clients deserve. If there’s anything we can improve or anything you’d like to talk through, please reach out anytime at 866‑913‑4090 or care@removery.com. We’re here to support you every step of the way and want to ensure your experience with Removery is a positive one. Warmly, The Removery Team