Fresno - River Park

“Very disappointing customer service, especially considering the amount of money customers are paying. My experience has been extremely frustrating due to appointments being frequently canceled because of what is described as an “emergency.” While I understand that unexpected situations happen, the biggest issue is how difficult and time-consuming it is to get another appointment afterward. I have waited months at a time for appointments, despite being told that treatments are typically scheduled approximately every 8 weeks. These repeated cancellations and long delays have significantly prolonged the process and made it difficult to stay on the recommended treatment schedule. For the amount of money being spent, I expected much better communication, consistency, and consideration for customers’ time. I understand that emergencies happen, but there should be a better system in place to accommodate clients when appointments are canceled. I strongly recommend doing thorough research and reading reviews before committing to a treatment plan here. Make sure you are comfortable with the scheduling process and understand what may happen if your appointment is canceled. Unfortunately, based on my experience, I cannot recommend the service”

“I have had two sessions so far and my experience with Removery has been excellent. The consultation was informative and professionally run, and I was excited to learn that this whole process is executed by medical professionals. The facility is conveniently located (for me) and is clean and inviting. Highly recommend.”

“I have been coming to Lori for tattoo removal, and I must say, I am thoroughly impressed. Lori takes the time to explain the process, addressing my concerns and ensuring that I feel comfortable throughout the treatment. From the moment I walk into the facility, Justine always greets me with a contagious smile. Overall, I am incredibly satisfied with the services provided by Lori and Justine. Their professionalism, expertise, and cheerful disposition have made my tattoo removal journey a pleasant one. I highly recommend their services to anyone seeking top-notch tattoo removal treatments.”

“Location doesn’t follow through on its commitments. Multiple appointments were canceled, including a cancellation on the day of my scheduled appointment. The receptionist’s professionalism was lacking, and the technician repeatedly found reasons not to follow through with my full treatments. Her repeated explanation was that there wasn’t enough time to complete the treatment, yet she would often arrive late to appointments and spend time discussing how little time was available. This created a constant sense of stress during each visit. I’ve had three other technicians treat a larger area within the same appointment window without any issues. Based on my experience, the technician at the Fresno location worked noticeably slower than her peers and had an unprofessional attitude. Overall, the experience was frustrating, unreliable, and not consistent with the level of service that was originally agreed upon.”

“Booking an appointment was easy. The location is nice and welcoming. The staff are so friendly and helpful. Had my first treatment and post care instructions were verbally given as well as in writing. Definitely recommend.”

“The experience was Justine was just perfect she explained everything in detail and answered all my questions. Are we booking my session now thanks Justine.”

“Such great customer service! Justine answered every single one of our questions honestly and we left very confident with our decision. 10/10 recommend.”

“Seeing Justine is so enlightening before getting started, the small talk helps ease the nerves I have each session. Lori is seriously so amazing and the perfect professional, the entire process was delightful. They’re an amazing team.”

“My experience was so good! Amazing staff that made me feel comfortable and it was quick and not nearly as painfull as I thought it would be!”

“I highly recommend Removery to anyone who's trying to get tattoos removed professionally. I'm on my 5th session and already seeing amazing results. I wouldn't get my tattoos removed at any other place then here.Thank you. Lori and justine for making me feel at home”