Boston - Braintree

“Alyssa was absolutely amazing! She had such positive energy and an upbeat attitude. She answered all of my questions, was extremely knowledgeable about the entire process, and helped ease all of my anxiety. Alex at the front desk was also wonderful and incredibly friendly. The upbeat, welcoming environment was exactly what I needed as someone who was very nervous going into my first appointment. I couldn’t have asked for a better experience!”

“So grateful for Removery and my amazing provider Alyssa, this location is perfect and everything is clean!! I literally followed Alyssa from the Boston location because she’s that amazing—efficient, warm, friendly, funny, and knowledgeable!! The process of tattoo removal is a short/quick discomfort, but because of Alyssa I actually look forward to my appointments!! She’s a sweetheart and SOOO good at her job.”

“I have been getting a very dark tattoo removed and it's coming along nicely. The dark colors, as well as the colors are fading. The staff is excellent. Very friendly and helpful in making me feel relaxed during the procedure. Recommend to anyone else who would like their tattoo removed.”

“Alex and Alyssa at the Braintree location ARE THE BEST! Consultation was stress free so much so they got me in for my first visit right after! Great experience! Can’t wait to go again and again and again til this tat is gone!”

“Alyssa is the best laser tech in the game. She not only creates a space of comfort and safety, but she is so great at zapping away at my tattoos! I love Removery-Braintree”

“Great experience and very friendly staff! Second session complete with Alyssa and I look forward to the next. All staff make the experience smooth, quick, and enjoyable with conversation. Highly recommend the Braintree location.”

“I would like to file a formal complaint regarding my experience at the Braintree location. I arrived approximately 10 minutes late for my appointment. Upon arrival, I waited while the staff member remained in the back area and did not assist me immediately. However, the time that I spent waiting was later counted as part of my lateness, and I was informed that I was considered 15 minutes late. This was both inaccurate and unfair. I also find the company’s scheduling policies unclear. The reminder messages sent to clients do not specify the maximum grace period for late arrivals. Customers are expected to comply with strict policies, yet these policies are not clearly disclosed when purchasing treatment packages. In addition, the company promotes tattoo removal services and sells treatment packages, but appointment availability appears to be very limited. The expectations and restrictions imposed on clients were not adequately explained during the sales process. Had I been fully informed of these policies and limitations before purchasing my package, I would not have chosen to proceed with the purchase. I respectfully request that this matter be reviewed and that the company provide a fair resolution and clarification of its scheduling and customer service practices. Sincerely, Amanda Cruz”

“The staff was professional, informative, and courteous. At the end of my consultation, I was provided with a few treatment and payment options.”

“I have had such an incredible experience at Removery. Ellie is knowledgeable and personable. She is clear on expectations and is continuing to help me reach my goal. The progress we’ve made is amazing! Color especially takes time, but it’s possible! The team at removery is impressive, every person I’ve met has been so kind, accommodating, and so understanding especially about something that can be sensitive- such as tattoo regret. I brought my puppy (@bearminibull) and he was welcome to hang out in the reception area while I had my session. He got to meet Ellie and it was love at first sight. I am very grateful for the team at Removery and their hard work and attention to detail. Great place!”

“The service they provide is excellent but the business end showing signs of failure. Long time employees are disappearing and numerous office locations are closed.”