“There has been a complete staff turnover here in the last few months. The technician and staff are all kind but I noticed several differences that gave me pause - the technician never did a test zap to check the power of the laser and instead just forged ahead into all three of my tattoos, she lasered several areas outside my tattoos and missed other actual ink (like she didn’t see the ink and just made up the outlines?!), and she touched me several times with the laser, which I pray was properly sanitized. I’ve been getting my tattoos lasered for years and have never experienced any of the above. Ultimately this studio’s high rating is totally irrelevant now because the people practicing are all gone.”
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Removery responded
Hi Jess , Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience fell short of the level of care we aim to provide. Your comfort and confidence matter deeply to us, and we appreciate you bringing this to our attention. We’d love the opportunity to learn more and support you directly. Please reach out to us at 866‑913‑4090 or care@removery.com so our team can help make this right. Thank you for helping us continue to improve the experience for all clients. With care, Removery