Rochester - Crittenden

“It pains me to write this because I've LOVED Jackie and this is not her fault. All the reviews about her are true and it's unfortunate that state laws pushed her out of this job. I am in the middle of an unlimited plan that I have at this point fully paid for. I showed up to my appointment only to find another client in the waiting room who said "she quit." Then my phone rings (at the time OF my appointment) and a customer service rep tells me my appointment has been cancelled. She's evasive about the why and won't confirm that the person quit, just that my appointment is cancelled. I'm then told I'm being put on a waitlist, presumably until they can hire someone who will actually show up? It will take time to train them so this is getting into services not rendered territory if I get stuck waiting months. I’d caution anyone new against starting up treatments until they can stabilize this location.”

“I never write bad reviews but this one really threw me for a loop. I went for my first tattoo removal session the other day and the office was unlocked but the lights were off. The lady at the directory podium told me they were probably just finishing up late from a meeting. I waited thirty minutes and nobody came up. I tried calling the office and obviously nobody answered. I called their customer service line and they told me that the person who works there quit this morning. I never received any notification of this, no phone call, text, or email. I even got a confirmation text that morning. When I talked to the lady on the phone, I told her just to cancel my plan because I would not be going forward with this company. Every CSR I spoke with was very kind and apologetic, but I can't believe nobody notified me about this. The whole thing was very sketchy, so proceed with caution when going through with this company.”

“Jackie was wonderful. she was very informative and thorough in her ability to answer each and every one of my questions regarding process, pricing and what to expect. she even informed and helped me seek alternative pricing options. the atmosphere was clean, professional and comfortable. every single person i encountered from the greeter at the door, the receptionist and Jackie herself was kind, pleasant and polite. i couldn’t find a single complaint about my visit if i tried. seriously, well done ladies. thank you. update**** after my initial consult i couldn’t not move fwd with the process, i mean, i couldn’t find any reason not to tbh, the environment, staff and science is rock solid PLUS, the payment plan option was very affordable and convenient as well. so, as excited as i was to begin the first step of finally removing the tats i wanted removed, i was also a bit nervous as to how it would FEEL but Jackie did yet another exceptional job of creating an atmosphere of comfort and it was not that bad. there was some discomfort, i mean it wasn’t a day at the beach, this is a laser hitting your skin but she was quick, thorough and professional and most of all, honest about it all and i honestly can not give her, her office or the company more of an applause and sincere thank you . 👏🏻 🙏🏻 absolutely 💯 would recommend Removery to anyone interested in tattoo removal.”

“Jackie in Rochester is great. Easy to talk to, always a relaxed and good time when the next appointment roles around. Informative and professional, good progress so far. Definitely not an overnight process, but very noticeable progress after 4 or 5 sessions. Started with 3 then upgraded to the unlimited package Well worth the money to go Unlimited from the beginning. Appreciate all you do Jackie!”

“Jackie is wonderful! She’s very gentle (makes up for the laser’s lack thereof🥲) and answered any/all questions I had before starting. Each session is quick & easy, as is scheduling the next session. Seeing a lot of progress after just a couple sessions on my finger tattoos. Highly recommend”

“I’ve had a great experience with this tattoo removal clinic. The staff is friendly, knowledgeable, and always takes the time to explain the process and answer any questions. They make every visit as comfortable as possible, and the treatments are quick and professional.”

“I got a tattoo here about six months ago. It’s beautiful and I can already tell it will age better than all of my other tattoos.”

“I had some eyebrows tattoo removed. I am so much happier now and my natural brows look wonderful.”

“Went for my second removal session today! Always a great experience. Was in and out in 10 minutes!”

“Jackie is great! I’m so happy with my results thus far, my tattoo is fading beautifully.”