“Called to explain why I had to miss my appointment and the woman told me I have to now pay a late fee of $50 because they changed their policy recently and I dont see where they sent me that update in my email or in text. She was rude to me over the phone after everything and hung up on me. Now I have to wait til September 2nd and pay a $50 late fee while given attitude and hung up on. I am not pleased with the customer service given. Not my fault my child had to see a doctor and I couldnt make it to my appointment and I did try to call them on the day of my appointment and nobody answered til the next day so I can tell them about my situation.”
View Removery’s response
Removery responded
Hi, Richard. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!