Richmond - Short Pump

“Horrible customer service skills. "What time can you come in this day?" "What time this day?" How about you ask me which day works for me first. You know like every "medical" office ever. Also they dont use PFD patches which allow for multiple laser passes each session and quicker heal times. "We use a Pico laser." Whooptie doo! They want you in the a bunch of times so they can drive that overall price up. Do yourself a favor a find a PFD laser removal office. You'll thank yourself later.”

“Removery short pump made my initial removal consult so comfortable, i knew I was making the right decision to start this journey with them & the whole team has been nothing short of amazing and helpful along the way. The staff is personable and organized. The environment is clean. The services are quick & they ensure you’re comfortable before, during and after! I’m about 10 sessions in, so take it from me - if you’re looking for tattoo removal in RVA this is the place to go. Thank you to all the girls here for making it a great experience each time 🤍”

“Super nice technicians, they make a not so pleasurable procedure really comfortable. Also they equipped me the knowledge to make great decisions regarding my treatment plan. Thank you! 5/28/26 - Just left Removery. Brooke is great. Her patience and personable demeanor always puts me at ease. The front desk is always a pleasure to deal with as well. I'm seeing great results.”

“Brooke was absolutely amazing. Super patience and knowledgeable and answered all of my questions before we started. The process was so fast and straightforward, I don’t remember the name of the other girl that did my initial consultation but she was an absolute sweetheart as well. An overall great experience”

“Everyone is awesome here but especially Brooke! Really great communication and I’m usually in and out of there in less than 10 min. My tattoo is in a tough area and was almost new when I first started going, and it’s almost gone at this point. Would recommend”

“First impression was very friendly staff, clean, nice location. Sheena helped me with my consultation and was very personable and very relatable. She helped answer all my questions and even made me laugh with her awesome tattoo reveal that is so unexpected! The kind of people that are in the office that your going to be doing business with is a big deal and my first impression was definitely great vibes. Nothing beats a free consultation. The tattoo removal costs are also very reasonable! 5 stars & will let you know more when I come back! Thank you so much!”

“Very nice staff. Very professional. And very helpful with any questions you may have. They make it a very pleasant atmosphere to be in as well. They do a great job. All of the staff are great to talk to and all of the techs are good at what they do and very considerate to your needs. Thank y'all very much. (This is an update on my 10th session they still are great at what they do and are very astute to your well being and comfort. Thank y'all for all that y'all do.). This is an update not sure exactly which session I'm on but I am grateful for everyone that is at this business they are very passionate and concerned genuinely for anyone's well-being and are extremely kind and totally go above and beyond. all of y'all deserve a raise thank you so much John 🥳”

“My first session was super easy! It wasn’t as bad as I thought it would be but I do have a higher pain tolerance. Got a complementary stress ball during the session and I got to keep it after. The aftercare kit came with a cute thank you card! 🤍”

“I was super nervous today for my 3rd session. My last session was almost 2 years ago & it was brutal. But wow Henrico location was such a great experience! Can’t wait to come back! Thank you!”

“This place is a scam…I signed up they took a payment out every month, if you need to reschedule or miss appointment they make it hard as hell to do so, appointments are always months out when there never anyone in there, treatment takes 5 minutes literally, my tattoo looks completely untouched (I didn’t go to all sessions I gave up trying to rebook with them) I went to a few and my tattoo isn’t faded at all. Idk what kind of laser they have but it’s weak, it doesn’t even hurt. They make it week on purpose to drag out treatment for more appointments so they can make more money. My tattoo smaller than my palm they told me 2 years for it to be removed. Once a month 5 seconds and better not miss or need to reschedule because that will put you 3 months out but guarantee they gonna charge every time. Try to call right now you will go through hell trying to get someone on the phone and when you do they won’t even be at the location you go to it’s some main office”