“When I came in the person removing my tattoos acted flippant and standoffish. When she brought me to the room to get the procedure done, she didn’t even tell me her name. Would just hand things to me without saying anything. At one point, I was holding ice on my leg and instead of saying “ok that’s good I can start now” or anything along those lines, she said nothing and just put the machine close to where I was holding the ice, pushing my hand out of the way. Very inappropriate and unprofessional behavior, especially in a place like tattoo removal where one is already nervous due to how much it hurts. Disappointing that this location is closest to me. Complete different experience from the removery where I was going to before I moved here.”
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Removery responded
Hi Erin , Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience fell short of the level of care we aim to provide. Your comfort and confidence matter deeply to us, and we appreciate you bringing this to our attention. We’d love the opportunity to learn more and support you directly. Please reach out to us at 866‑913‑4090 or care@removery.com so our team can help make this right. Thank you for helping us continue to improve the experience for all clients. With care, Removery
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